Support
A real human reads every email. We typically reply within a few hours during U.S. business hours, and always within 24.
Frequently asked
How does Deductiv know which expenses are deductible?
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Deductiv reads each receipt and bank transaction, then uses Anthropic’s Claude to suggest the most likely Schedule C category and a deductible percentage based on IRS guidance (Pub 535, Pub 463, §162, §274). We apply sensible defaults — like 50% for meals — and surface anything ambiguous for your review. You can always override and chat with the AI to dig deeper.
Is my bank password ever stored on Deductiv?
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No. Your bank credentials go directly from you to Plaid through their secure connection screen — they never touch Deductiv’s servers and we have no way to see them. We store only the encrypted access token Plaid returns, which only authorizes reading transactions and account names.
What email permissions does Deductiv request?
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Three Gmail scopes: readonly to read receipt emails, send to send 1099 requests on your behalf only when you click “Send,” and modify to label processed receipts so we don’t re-scan them. You can revoke access any time from myaccount.google.com/permissions.
Will Deductiv replace my accountant?
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No, and it’s not trying to. Deductiv is the year-round bookkeeping layer between you and your CPA — we find the deductions, organize them by IRS line, and hand your accountant a clean PDF + CSV so they spend less time chasing receipts and more time advising you on strategy.
How do I cancel my subscription?
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On iOS: Settings → Apple ID → Subscriptions → Deductiv. On the web: Settings → Subscription → Manage. Your access continues through the end of the current period. Before the 7-day trial ends, you’re never charged.
Can I get a refund?
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For web subscriptions, email billing@deductiv.io within 30 days of being charged. For App Store / iOS subscriptions, refunds are handled by Apple at reportaproblem.apple.com.
I can't sign in. What now?
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Use the “Forgot password” link on the sign-in screen, or email support@deductiv.io with the email address on your account and we’ll send a reset link manually.
How do I delete my account?
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From inside the app: Settings → Privacy & data → Delete your account. We permanently delete every record we hold for you within 30 days, except tax records we’re legally required to retain. Or email privacy@deductiv.io and we’ll process it for you.
I found a security vulnerability.
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Thank you. Email security@deductiv.io with details (steps to reproduce, impact, any proof of concept). We acknowledge within 24 hours and aim to remediate critical issues within 7 days. Responsible disclosure is welcome.
Policies
- Privacy Policy— what we collect and why
- Terms of Service— the rules of using Deductiv